Frequently Asked Questions (FAQs) for Magento Hosting

  • General Questions for Magento Hosting

      01. What service do you provide?

    • What we provide is a fully managed Magento-as-a-Service hosting service. Our Magento hosting environment is built on our self-developed cloud application management platform.

      02. What's your Magento-as-a-Service hosting platform?

    • It is our quick evolving Magento hosting solution. It takes advantage of container and Kubernetes, which is the most popular and dominant container-orchestration system.

      03. What does the fully managed Magento hosting service mean?

    • Fully managed Magento hosting means that all Magento online databases on our platform are completely managed by us, such as the application deployment, migration, backup, security and upgrade.

      04. What functions does your control panel provide?

    • Aside from general operations to manage your hosting, our control panel supports administrative functions for Magento, including FTPS server, monitoring metrics, and Shell / SSH.

      05. How do you provide technical support?

    • We provide technical support 24/7 via email. Sales department is available 24/7 via live chat and email. Billing department can be approached Monday - Friday, 8 a.m. to 5 p.m via email.

      06. What is the philosophy behind your managed Magento hosting service?

    • Our philosophy is to provide managed Magento hosting services with affordable prices to small and medium-sized businesses.

      07. How many data centers do you have?

    • Currently, we have four data centers located in Dallas, Bend, Charlotte, and Denver, allowing clients to deploy applications as close to their target audience as possible.
  • Technical Questions for Magento Hosting

      01. What Magento version do you support?

    • Currently, we support Magento 2.3.5 and Magento 2.4.2

      02. What is the environment configuration for my Magento Hosting?

    • For Magento 2.3.5, we provide MySQL 5.7 / PHP 7.3 / Apache 2.4.
    • For Magento 2.4.2 , we offer MySQL 8.0 / PHP 7.4 / Apache 2.4.

      03. Do you do backups for my Magento Hosting?

    • Yes. Regular automatic backup is included in every Magento hosting plan on our Kubernetes-powered platform (daily backup for the Advanced plan). Please note that we implement weekly backup for free-trial applications.

      04. Can I take backups of my website in your managed Magento hosting?

    • Yes. You can back up your websites via our Magento hosting control panel and download them.

      05. Do you have access limits to my Magento website in the managed Magento hosting service?

    • No. We do not set limits on your access to your Magento website.

      06. How can I manage my online Magento website?

    • You can manage Magento websites in the control panel of our Magento hosting.

      07. Do you support shared hosting in your Magento cloud hosting?

    • No. Applications on our fully Kubernetes-powered platform are entirely isolated and own dedicated resources.

      08. What cloud providers and regions do you support in your Magento cloud hosting?

    • We currently support the private cloud from our four data centers in Dallas, Bend, Charlotte, and Denver. We are building more data centers and will support most of the popular public cloud providers in more regions in the near future.

      09. Can I monitor the resource usage on managed Magento hosting plans?

    • Yes, our control panel supports real-time resource usage monitoring. Please refer to this guide article on how you can do it.
  • Sales Questions for Magento Hosting

      01. Can I try Magento hosting plans before payment?

    • Yes. For each account, permitted concurrent free-trial deployments are up to 3.

      02. What Magento hosting plan should I start with?

    • If you are not sure what plan you should start with, you can choose a primitive plan and upgrade to a higher level when necessary. Our Magento hosting plan upgrade is very smooth here. There is almost no downtime during the process.

      03. How long does it take to set up my Magento online?

    • The deployment on our platform can be a matter of minutes, even seconds.

      04. Do you have a download file and IP that I can test the network speed?

    • Yes. You can test our network speed at the Data Centers page.

      05. Do you offer any network and server uptime guarantee?

    • Yes. We offer a 99.9% uptime guarantee for our network and all servers.

      06. What is difference between free trial services and paid services?

    • In the free-trial period, you will be able to enjoy our paid services for free.

      07. How can I continue my service after the free trial?

    • If you decide to continue using the service, you need to prepay for the hosting service before the trial is over. We will send you an invoice after you complete your billing information so that you can make the payment upfront. If you need help on this, please refer to the link.

      08. How can I get my free trial?

    • To start a free trial, please go to the Pricing page and click the 'Free Trial' button at the end of your interested plan.

      09. Can I end my trial and upgrade to a paid subscription?

    • Of course. You can upgrade to the paid subscription at any time during the free trial. Thank you.
  • Billing Questions for Magento Hosting

      01. What currencies do you support?

    • Currently, we accept payment in US Dollars only.

      02. What payment methods do you support?

    • Currently, we accept PayPal and credit card.

      03. How can I get a lower price?

    • You can get it by choosing a longer billing cycle. The longer the billing cycle is, the lower the price is.

      04. How can I set an automatic payment via PayPal?

    • Please refer to the guide article.

      05. How can I change billing cycle?

    • Please log in to your control panel and navigate to 'My Applications' to update your billing cycle.